Privacy & Cookies
This Privacy Notice describes the personal information practices of Sensible Heating Solutions Ltd. It explains the information we collect, when we collect it and how we use it. During the course of our business activities, we will process personal data (which may be held on paper, electronically, or otherwise) about you and we recognise the need to treat it in an appropriate and lawful manner.
About us
You can write to us at our registered address at: 2 Alexandra House, Tigers Close, Wigston LE18 4AE, United Kingdom.
Alternatively you can email any questions relating to this notice and our privacy practice to us: [email protected]
We take the issue of security and data protection very seriously and strictly adhere to the guidelines published in the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018, together with any domestic laws subsequently enacted.
Use & processing of personal information
We collect the following information about you when you request a quotation from us: Name, e-mail address, telephone number, property address and information relating to your home and existing heating system.
We need your information and will use your information to provide quotations, to contact you with further information, or to visit your address by prior appointment to complete a free survey.
Sharing of personal information
Third party companies may be engaged by Sensible Heating Solutions Ltd to perform a variety of functions, such as monitoring this website and providing technical services. These companies may have access to personal information if needed to perform such functions. However, these companies may only use such personal information for the purpose of performing that function and may not use it for any other purpose.
Sensible Heating Solutions Ltd do not sell, transfer or disclose email addresses or any other personal information to third parties.
Sensible Heating Solutions Ltd reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of this website, to fulfil your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of health and safety.
How long we retain your data
When you place an enquiry or request a quotation or survey, we will process and store your information for a period of 5 years.
Accessing your information
You are in control of any personal information you provide to us online. If at any time you would like to correct the personal information we have about you, please contact us.
In order to review any personal information we have collected about you via this website or to ask us to delete that information or to stop further use of the information, please contact us.
Cookies
“Cookies” are pieces of information that a web site transfers to an individual’s hard drive for record-keeping purposes.
You can click on the “Help” section of your web browser to learn how to change your cookie preferences. If you disable all cookies, you might not be able to use all of the facilities provided on this website.
What Cookies do we use?
Strictly necessary cookies
Some of the cookies we use are required to make our site work, for example to remember that you’re logged in.
Functional and performance cookies
We also have functional and performance cookies that help us to improve our service by giving us insight into the number of visitors to our website and how the site is being used.
Targeting and advertising cookies
We work with third party service providers such as social media sites to provide “like” and “sharing” functionality. These cookies might collect information about the pages you have visited and the links you have followed, to help better tailor advertising to your interests, both within and beyond our website. We also work with other companies who use tracking technology to serve ads on our behalf on other websites. The data collected is anonymous.
Google Analytics
Our website uses Google Analytics. It is a free web analytics service provided by Google, that tracks and reports website traffic along with your videos, social networking sites and applications.
Google Analytics uses cookies, to help us analyse how people use our website. With the information generated by the cookie, Google tracks the visit via the users’ IP address and by so doing determines the user’s approximate geographic location.
By using the our website, you consent to the processing of data about you as a user by Google in the manner and for the purposes set out above.
You can block cookies or delete any individual Google Analytics cookie from within your web browser as explained under the Cookies section.
Links to other websites
We offer links to sites that are not operated by Sensible Heating Solutions Ltd. If you visit one of these linked sites, you should review their privacy and cookie policies. We are not responsible for the policies and practices of other companies.