Your 8 steps to making a successful boiler cover claim

Imagine you’re sipping a cup of hot coffee one frosty morning, enjoying the quiet that comes with the beginning of a new day, when suddenly you notice something’s off. The central heating isn’t working and your home feels noticeably colder. Uh-oh. It seems your boiler is on the blink. Happily though, you made the sensible choice to get your boiler covered. But what next?

The prospect of making a claim can be confusing. Sadly, some less reputable providers have a reputation for making the process as tricky as possible. We’re here to set the record straight; making a claim doesn’t have to be painful. Here are your 8 steps towards making a successful boiler cover claim. 

Step 1: Identify the problem

Boiler issues can be complex. The problem being anything from a faulty part to a complete system failure. Engineers can often find solutions faster if the issue is diagnosed before they get to you. You can help by paying attention to these questions:

• Is your boiler refusing to start-up?
• Is there a leak that you can see? 
• Is your boiler making strange noises?

Noting down these observations will be very helpful when explaining the situation to your boiler claims call centre handler. Remember, only a GasSafe-registered engineer should work on your boiler; so no DIY attempts please. 

Step 2: Review your boiler care plan

Each boiler care plan is different. Some policies will cover all aspects of your heating system, while others may only cover specific parts, like a boiler breakdown. Make sure you understand what is covered in the care plan you’ve chosen. Your policy documents should contain all the information you need.

Step 3: How to contact your boiler cover provider

Once you’ve assessed the situation and know what you’re covered for, it’s time to contact your boiler cover provider. You should be able to find the contact number on your boiler care plan policy documents. One of the team will then guide you through the claims process. Don’t forget to have your policy number handy – this is always helpful and will save time.

Step 4: Document everything

Take photos or videos to send into the call centre if needed – remembering to write down any error codes or messages. You’ll be asked to sign a job report by your boiler engineer after they’ve examined your boiler. This report will include their assessment of the situation, along with any recommendations for remedial work needed.

Step 5: Make the claim

When it’s time to make the claim, make sure to include all the necessary details you’ve gathered. Apart from your personal details and policy number, this might include photographic evidence and any repair quotes you’ve received. 

Step 6: You can always follow up if you claimed via email

After making your claim, stay on top of it. It’s always a sensible move to follow up by email, even if you’ve made your claim over the phone. At Sensible Boiler Care, we commit to giving you an appointment time within 6 hours of your claim being received; so you can probably skip the follow-up step!

Step 7: Time to meet your engineer

Assuming you’ve made a claim through one of our boiler care plan policies, one of our friendly and qualified engineers will be with you in a flash. Any extra information you can give them during their visit will be invaluable and can often speed up the fixing process. 

Step 8: Repair completed

Well, that was simpler than expected, right? Your boiler engineer has your heating up and running again – no more chilblains for you.

Making a boiler claim might seem like a chore but if you choose the right care plan provider, it doesn’t have to be. Following these simple steps will help you navigate the process with ease and confidence. 

If you want to discuss your existing care plan, or you’re interested in getting covered, give our friendly team a call to discuss your options.

Need help with your boiler or heating system? Contact us today