Your guide to a home heating emergency
11th January 2024
The modern world has created a more comfortable environment for us to live in, by providing our homes with heating, hot water and double glazing. It hasn’t, however, yet found a way to ensure that none of the amenities we rely on ever fail. So, on occasion, homeowners will find themselves having to hire an engineer.
Trustpilot is a consumer review platform that invites people to share their experiences of working with businesses such as ours. Now, we don’t like to boast but five stars all round says a lot. Here’s why customer feedback and positive reviews matter to us and why they should matter to you too.
Be sure of excellent customer service
Your boiler’s on the blink and you can literally see your breath in the air. Let’s leave that image there for a while… You’re probably fairly desperate to get someone out to fix your boiler quickly, but you know there are a lot of cowboys online and you don’t know where to turn. Happily, Sensible Heating Solutions is one of the good guys. With five star ratings and fully Gas Safe-registered, we know we’re delivering the service we feel our customers deserve. You can check this out for yourself on our website, or Trustpilot.
The importance of transparency and accountability
Trustpilot, is not controlled by us. Negative customer feedback is captured and stored in the same way as positive feedback. We believe that our heating engineers and wider team are the best of the best and so we’re putting it out there, for the world to see. In fact, we’re so confident in the quality of our service that we cover all work carried out with a 12 month guarantee.
The power of positive reviews and building a good reputation
We take our reputation seriously. Customer peace of mind is our priority from start to finish. We know that problems with boilers and home heating can be daunting to resolve and through consistently great customer reviews, added to consistently brilliant service, we aim to alleviate all anxiety around managing the inner workings of your home. Going further than this, we have also introduced Sensible Boiler Cover; a range of boiler cover plans to suit every household and every budget, for total peace of mind.
Customer feedback is always valuable to us. We think we do a great job and it looks like our customers agree. If you’d like to discuss your home boiler, wider heating or plumbing, or to find out more about our boiler cover plans, get in touch with one of our friendly team.
Need help with your boiler or heating system? Contact us today
