A spotlight on the Combi boiler – the UK’s favourite home boiler
26th October 2023
What are you looking for?
When it comes to boiler care, customers have specific needs and expectations that they look for in a policy. At Sensible Heating Solutions we have found these key aspects that customers typically seek when considering boiler care.
Comprehensive coverage
First and foremost, customers need comprehensive coverage. They want their policy to cover not only the cost of repairs but also potential replacements, parts, and labour expenses. A policy that offers comprehensive coverage ensures that customers are protected from unexpected and costly boiler issues.
Service and reliability
Secondly, customers value prompt and reliable service. In the event of a boiler breakdown, customers want a quick response from their maintenance provider and access to a network of qualified engineers who can swiftly resolve the problem. At Sensible Heating Solutions we pride ourselves in a Fast and reliable service, minimizing inconvenience and ensures that customers can restore heating and hot water to their homes as soon as possible.
Costs
Furthermore, customers appreciate transparent and fair pricing. They expect their policy to provide clear information about premiums, excess fees, and any other costs involved. Customers want to know exactly what they’re paying for and that there are no hidden charges.
Customer support and advice
Lastly, customers desire exceptional customer support. They expect knowledgeable and friendly representatives who can assist them with any queries or concerns. Effective communication channels and a responsive support team contribute to overall customer satisfaction.
Conclusion
We have found our customers need boiler care that offers comprehensive coverage, prompt and reliable service, transparent pricing, and excellent customer support. Meeting these needs ensures that customers can rely on their policy to protect their boiler and provide peace of mind.
Need help with your boiler or heating system? Contact us today
