Don't Get Caught Cold This Winter 50% Off All Our Policies For The First 3 Months
When You Sign Up This Winter
- Your first claim every year is on us
- Which will not affect your renewal price
- Your first boiler service booked within 24hrs
- T&C’s apply, read more
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“Just signed up last night. Everything sent through by email and got a call this morning to book my boiler service, engineer came out within 2 hours. Brilliant service, definitely recommend.”
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“Signed up one week had boiler serviced the week after. Did a good job, no mess, very nice man asked us if we had any questions and showed us how to regulate our water and heating. Arrived on time, didn't take too long to complete, very please with the service.”
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“A fantastic engineer came on time, he completed a full service and cleaned the area he had been working in. Very satisfied with the whole experience.”
Live in comfort with your boiler cover package
We have a reputation as a boiler cover company that prizes customer satisfaction above all else.
These are tricky times and peace of mind with money is a rare thing. So, let us give you some with price locked boiler cover.
It’s also comforting to know that your boiler repairs and maintenance service will be delivered by our very own, experienced, Gas Safe Registered engineers.
Price lock + Professional service = Sensible boiler cover
Is there a catch?
Nope. This is your boiler cover package with the price locked.
You can choose the monthly fee and excess to suit your budget.
We’re talking simple, clear guidance on what’s covered, and no nasty surprises with extra costs.
And you can expect our own engineers at your door for servicing and call-outs. Experienced, Gas Safe Registered and local to you.
Frequently asked questions about our boiler cover
- What is covered and are there any exclusions?
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We have a range of products and extras that care for different parts of your home. All of our products cover your annual boiler service and repairs to your boiler, including issues with any thermostats, programmers, valves or pumps.
Choose Sensible Central Heating Cover to cover repairs to your radiators, cylinders or valves related to your central heating. And for total peace of mind, our Sensible Complete Cover package looks after your plumbing and drains too. This includes fixing things like burst pipes, broken toilets, leaking stopcocks, blocked drains, sinks and toilets.
For all packages, parts and labour are included in repairs. And your plan will also cover getting access to carry out repairs and reinstatement up to £1,000 plus VAT. We are not responsible, however, for reinstating floor coverings, fixtures or fittings to their original standard. You will need additional support for these tasks.
It is important to note what your Sensible Boiler Cover, Central Heating Cover or Complete Cover package will not include. Our cover plans have been designed in consultation with our customers and engineers to ensure they are of high quality and are what customers want, at a price they can afford. So, they do not include:
- Repairs to pre-existing faults
- Other types of boilers / heaters, such as warm air units, electric boilers, LPG boilers and kick-space heaters
- Curved or designer radiators
- Showers and taps
- Repairs where the damage is caused by long-standing issues such as rust, limescale, sludge or other debris
- Wi-fi or hub issues
- Swimming pools, heat pumps and underfloor / outdoor heating
- Underfloor heating
- Solar panels
- Any part of your boiler and controls which directly supplies a swimming pool
- Air or ground source heat pumps
- Any heating systems or controls designed for outdoor heating
- Boilers or systems beyond economical repair or with obsolete parts
- Damage caused by others
- Intentional damage or negligence
- Any damage protected by home insurance
- Making any improvements, such as replacing working radiators or adding extra radiators
- Steel or iron pipes
- Central heating management systems, such as Nest or Hive
- Power Flushes
- Will the cost of my cover ever increase?
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Your price lock will never change ever unless
- You switch your agreement midway through
- The Government changes the VAT rate
- You call us out more than once a year (your price will be reviewed and could increase on renewal for the following 12 months)
- Which areas do you cover?
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From our head office in the heart of Leicester, we provide a fast and efficient service across the Midlands, including Northampton, Nottingham, Derby and Birmingham. Expect our own engineers at your door for servicing and call-outs. Experienced, Gas Safe Registered and local to you.
- Can I cancel my cover?
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All our contracts are annual contracts, so you may be unable to cancel without charge once you pass through your cooling off period.
Cancelling during your ‘cooling off’ period (within 14 days)
You can cancel your plan within 14 days of the start date or, if later, within 14 days of the date you receive your welcome letter. We will refund any payments you have made. If we have carried out any work for you before the cooling off period ends and then you cancel your contract, you will still have to pay cancellation charges to cover the cost of work done as follows:
- Annual Service or Welcome Service – £90
- Landlord Gas Safety Record – £120
If you want to cancel after 14 days
If you have not had a repair or service visit, you can cancel without any fee as long as you give us one month’s notice. We will not refund you for months covered by the plan up to the date of cancellation. We will return any unused payments if you decided to pay annually.
If you had a repair or service visit/Landlord Gas Safety Record, we will cancel your agreement from the date you provide, but you will have to pay cancellation charges to cover the cost of work done as follows:
- Annual Service or Welcome Service – £90
- Landlord Gas Safety Record – £120
- What's the response time if I have an issue?
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Our aim is to always be with you within 24 hours. We usually achieve this but occasionally, due to unforeseen circumstances such as a sudden and extreme spike in demand, we may take a few more hours to get to you.
- Does my cover include parts?
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Yes, your cover package covers parts and labour. Please bear in mind that if the cost of the boiler or system is likely to be more than 60% of the value of the boiler, this will be deemed beyond economical repair.
- Do you cover all makes of boiler?
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Our cover packages cover boilers that you will find in the vast majority of homes, such as combi, system and regular boilers. However, we cannot cover the following:
- Warm air units or fan convector heaters
- Electric boilers
- LPG boilers
- Kick-space heaters
- Is there an age limit to the boilers you will cover?
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There is no age limit to the boiler we cover but please bear in mind that we cannot cover boilers that are beyond economical repair or have obsolete parts. Obsolescence should only be an issue with very old boilers.
- Do you provide cover for multiple boilers?
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No, each boiler will need its own cover package.
- Do you provide cover for landlords?
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Yes, we provide cover for landlords, which includes your LGSR (Landlord Gas Safety Record). With this, you will get the following:
- An inspection of your gas meter, gas pipework and gas appliances in your home
- Repairs and replacements for your gas pipework and gas appliances
- A Gas Safety Certificate for your gas meter, gas pipework, gas boiler and gas appliances (we can email the certificate to you and your tenant too if you prefer)
- What payment options do you provide?
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All of our plans are annual contracts but you can pay either monthly or yearly, both via direct debit. Spread the cost or pay it all up front. It’s up to you.
Trusted Reviews: Your Satisfaction, Our Priority
Customer feedback is important to us
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★★★★
In May our office and On-site teams scored 4.6 out of 5 for customer feedback
SHS
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★★★★★
Absolutely outstanding service from Joe, as always. Clean with work, timely and always respectful of property and surroundings
Pras Patel - Evington, Leicester
15/02/2023
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★★★★★
Great service
Keith Williams - Braintree, Essex
17/02/2023
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★★★★★
Experience fine with both engineer and appointment caller
Mrs Wallbank - Wigston, Leicester
03/03/2023
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★★★★★
Excellent service from all who I dealt with
Mr Morris - Glenfield, Leicester
20/03/2023
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★★★★★
Thankyou for your help and that you took your time explaining my problem
L - Coleshill, Birmingham
27/03/2023
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★★★★★
Daniel as I said was polite on time and very efficient. Thank you
Mrs Pitt - Redditch
17/04/2023
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★★★★
Very helpful and knowledgeable, Very good service Thank you
David Clow - Arnold, Nottingham
24/04/2023
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★★★★★
Matt was like a person l had known for years just a down to earth lad who respects himself and others
Alec Cox - Highgate, Birmingham
15/05/2023
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★★★★★
Kate Fisher was lovely
Lucinda Gamble - Oadby, Leicestershire
22/05/2023
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★★★★★
Polite and professional
Amanda Wilson - Erdington, Birmingham
30/05/2023
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★★★★
The engineer was knowledgeable The office staff were good and polite
Manford Kheswa - Eastwood
05/06/2023
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★★★★★
Engineer was polite, reliable and efficient he answered my queries with satisfaction and gave me tips on how to save on energy consumption
Mrs Minda Sinden - Chelmsford
06/06/2023
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★★★★★
Engineer was very helpful, completed the job quickly and efficiently, the office was Helpful and courteous
Paul Warner - Mickleover
07/06/2023
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★★★★★
Matt was very friendly, courteous and did an excellent job
Donna Morrell - Lutterworth
12/06/2023
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★★★★★
I found both of the people who I dealt with very helpful
Pauline Hughes - Redditch
14/06/2023
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★★★★
Jake was efficient and got on with the job, he also offered advice and was generally pleasant
Stephen Kelleher - Solihull, Birmingham
21/06/2023
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★★★★★
Good communication through email but there was a slight issue over the system not being updated as I had to call to confirm I had a booking even though I received a text to the contrary, Professional in all aspects of the work
Anne Jeffery - Burton Upon Trent
22/06/2023
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★★★★
Called prior to visit. Explained what he was doing and did it very effectively
Andrew Board - Radcliff On Trent, Nottingham
24/06/2023
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★★★★
Very nice and good at explaining use of appliance
B Barnett - Pype hayes, Birmingham
27/06/2023
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★★★★★
Helpful. Answered phone promptly
Margaret Cottee - Thurrock, Essex
30/06/2023
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★★★★★
For both Daniel and phone staff who were really patient and clear. I was also grateful for all the reminders and response to texts was really nice and easy. Brilliant!
Feryad Hussain - Selly Oak, Birmingham
05/07/2023
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★★★★★
Nice to have been kept informed at every stage of the claim
Mohamed Patel - Evington, Leicester
06/07/2023
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★★★★
Very helpful, Answered all the questions
Devajana Sheshavathi - Syston, Leicestershire
08/07/2023
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★★★★★
Very efficient and friendly. Courteous and punctual
J Thorpe - Mackworth, Derby
09/07/2023
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★★★★
Helpful responding in a timely manner to issues
Sandra Eason - Littleover, Derby
02/08/2023
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★★★★★
Friendly humans on the phone. Efficient engineer
Roderick Cannings - Solihull, Birmingham
03/08/2023
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★★★★★
The Engineer who attended was very professional and knowledgeable
Ian Richardson - Newark, Nottingham
04/08/2023
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★★★★★
Excellent service from Office person and boiler engineer
Eric J. Thomas - West Bridgford, Nottingham
02/09/2023
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★★★★★
Thank you for your prompt attention, much appreciated.
Barrie Clapp - Sleaford, Lincoln
05/09/2023
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★★★★★
Staff were very efficient and helpful
Patricia sidawsy - Birmingham
12/09/2023
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★★★★★
Joe went out of his way to do what we required on health issues. VERY EFFICIENT
Richard Thorpe - Coalville, Leicestershire
13/09/2023